Return and exchange

At coia, we are concerned with making your everyday life a little better. We know that a purchase does not always turn out the way you would like, and therefore it is our priority to help you if you are not 100% satisfied.

  • Right of return
    Items purchased on coiastore.no can be returned free of charge within 14 days of purchase, provided the item is returned to us in the original packaging and in salable condition. You can then choose between a refund of the item (s), or credit in the store to switch to something else. Contact our customer support team at support@coia.com for help with returns or exchanges.

    Lifetime warranty
    When you order coconut products from us, you can enjoy the market's best lifetime guarantee. Since several of the products we make are made of 100% coconut shell, and no additives at all, there is a small chance that the product may crack. Then you will receive a new free product from us! Read more about our lifetime guarantee here .

    Price adjustment policy
    If you have purchased an item 14 days before a sale, we will offer you a price adjustment during the sale period. The refund will be refunded back the way you paid. Price adjustments are not valid for discontinued items. Price adjustments exclude purchases made with credit.

    Right of withdrawal
    If you regret the purchase made with us, you can return the item free of charge 30 days after the item is received. Read more here .

  • Send us an email

    Send your order confirmation letter to support@coiastore.com , together with info about which product you want to exchange / return. We like to hear why too.

  • Receive free return slip

    We will send you a return slip so you can send the product back to us. You pay nothing.

  • Receive a refund or credit

    You will receive a refund on the account you paid with, or credit that you can use on coiastore.no.

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